Unifying Talent Acquisition for Global Data Analytics Enterprise


  • Challenges
  • Approach
  • Results

Hiring Volume: 1,000 hires annually plus ~1000 hires supported via source and screen services

Geography: 5 Continents and 18 countries across North America, LATAM, EMEA, APAC regions


Corporate roles (entry-level to executive): IT, Finance, Marketing, Legal, HR, Support)
Specialized roles: Data Analytics and Technology

Specific Challenges:

  • Inconsistent recruitment processes across regions due to prior structure and number of business acquisitions
  • Niche hard-to-fill and high-demand profiles (e.g. Data Science and specialized Technology roles)
  • High percentage of revenue generating positions (affecting P&L if left unfilled)
  • Multilingual needs: French, English and Spanish

Solution Type: Enterprise

Delivery Model: End-to-end

Highlighted Strategies:

  • Stakeholder Engagement:
    • Extensive sessions with global talent acquisition leaders to fully understand business goals and objectives and build regionally accommodating recruitment programs
  • Global Optimization & Implementation:
    • Process redesign accounting for cultural and legal nuances in each country
  • Change Management Strategy:
    • Key stakeholder engagement strategies to preempt and resolve TA process change questions.
  • Custom Client Training:
    • Talent Acquisition, HR and hiring manager communication on the what, when, and, most importantly, the why.
  • Global Delivery Footprint:
    • Round-the-clock delivery from Sevenstep resources on multiple continents
  • Team Segmentation:
    • Focused hiring manager interaction by geography and recruitment focus
  • Market Intelligence:
    • Extensive research on supply/demand, market trends and candidate analysis for hard-to-fill roles
  • New Reporting & Analytics:
    • Assessing operational performance against broader set of defined SLAs and KPIs

Services Provided

  • End to End Recruitment
  • Source and Screen (US)
  • Campus Recruitment Support (US & EMEA)
  • Contractor Conversion Programs (EMEA)
  • Social Media and Marketing Consulting
    • Gathered news and highlights from all regions
    • Created regional/global content calendars
    • Liaise with marketing
    • Assisted in development of Elevate Employee Advocacy program
  • Market Research and Salary Analysis
  • Hiring Manager Diversity Training
  • Global and Regional Metrics Reporting
  • Regular Governance Meetings globally and regionally
  • 5000 Total hires from May 2016 – May 2020. 
  • Agency usage under 1%.
    • Pre-Sevenstep, agency rates estimated between 30% (LATAM) and 90% (ANZ).
  • 12-month retention improved from 80% to 83% (2017 – 2018).
    • Costs of turnover estimated savings between $500-700K*.
  • 25 Countries / 500+ Hiring Managers and ONE consistent process with minimal variances.
  • Visited every region hosting Voice of Customer (VoC) sessions to develop model.
    • Multiple onsite visits in each regional quarterly (30+ visits in 2019).
  • ALL candidates in one Applicant Tracking System.
  • Consistently achieving and surpassing global SLAs.
  • Consistent global reporting and governance meetings.
  • Scaled the delivery team from 16 to as high as 100 based on hiring needs. 
  • Developed 80 Career Landing Pages which harvested approx. 145k candidates.
  • 70% submit to interview rate.